이즈트래블 이용약관

1. Purpose and Business Information

These Terms and Conditions establish the general conditions applicable when a customer inquires about or books hotels, cruises or other travel services through ISTRAVEL.

ISTRAVEL is an independently operated travel advisory brand. Travel bookings made through ISTRAVEL are processed through Fora Travel Inc., a travel agency registered with the Travel Industry Council of Ontario (“TICO”).

ISTRAVEL (Affiliate of Fora Travel Inc.)
TICO Registration No. 50027942
Registered Address: 1235 Bay Street, Suite 700, Toronto, ON M5R 3K4

This does not mean that ISTRAVEL is separately registered with TICO. ISTRAVEL’s travel advisory and booking services are provided under the registration and operating framework of Fora Travel Inc.

In these Terms, “ISTRAVEL” means the ISTRAVEL travel advisor assisting the customer, “Fora” means Fora Travel Inc., the TICO-registered travel agency, and “Supplier” means any hotel, cruise line, airline, tour operator, transportation provider or other provider of travel services.

2. Order of Applicable Terms and Booking Conditions

Each booking may be subject to the following documents and conditions:

1. The final invoice or booking confirmation issued to the customer;
2. The quotation, booking confirmation or payment instructions applicable to the booking;
3. The fare, cancellation, amendment, transportation and other terms established by the Supplier; and
4. These Terms and Conditions.

If there is a conflict between these documents, the final invoice or booking confirmation separately issued for the specific booking will prevail over these general Terms. Travel services provided by a Supplier are also subject to that Supplier’s terms and conditions.

ISTRAVEL will not unilaterally apply conditions that the customer was not given an opportunity to review. Material conditions that may affect the customer’s booking decision will be disclosed before the reservation is confirmed and before payment or credit card information is collected.

3. Inquiries and Travel Consultation

ISTRAVEL’s consultation services are intended to assist customers with actual travel bookings. They are not provided as a general travel-information research service, an unlimited itinerary-comparison service or a research service unrelated to a booking.

To receive accurate assistance, the customer must truthfully provide the travel dates, departure location, destination, number of travellers, ages of any children as of the sailing or check-in date, budget, preferred room or cabin type, citizenship and any other material requirements.

ISTRAVEL may recommend suitable travel services based on the information provided by the customer. However, ISTRAVEL does not guarantee the availability of any particular fare, room, cabin, benefit or seat during the inquiry stage.

4. Quotations and Booking Confirmation

All quotations are based on the information and availability confirmed at the time of issuance. Unless expressly stated otherwise, a quotation does not constitute a confirmed reservation or a price guarantee.

Fares, taxes, exchange rates, rooms, cabins, seats, promotions and additional benefits may change or become unavailable without prior notice, depending on Supplier inventory and policies.

A booking is confirmed only after all of the following conditions have been satisfied:

1. The customer has provided the required traveller information and payment authorization;
2. The Supplier has accepted the reservation; and
3. A written confirmation or invoice containing a booking confirmation number has been issued.

Submission of payment information, a request for payment authorization or a credit card pre-authorization does not, by itself, confirm a booking.

5. Required Disclosure Before Booking

Before entering into a booking agreement and before collecting payment or credit card information, ISTRAVEL or Fora will provide the customer with the following information, to the extent applicable to the booking:

• The travel dates and a fair and accurate description of the travel services;
• The principal Suppliers providing the travel services;
• The total price and all known taxes, fees and surcharges;
• Any non-refundable amounts;
• Restrictions and anticipated costs relating to cancellation, amendment or transfer;
• Where the Supplier’s applicable terms and conditions may be reviewed;
• The availability of trip cancellation insurance and out-of-province health insurance;
• The travel documents typically required for each traveller;
• Any known condition that ISTRAVEL or Fora reasonably believes may affect the customer’s decision to purchase;
• Whether price increases are permitted; and
• A means by which the customer may ask questions.

The customer may ask questions about the information provided before completing the booking. ISTRAVEL will respond through its official email address or official KakaoTalk channel.

6. Prices, Currency and Price Increases

The total price, currency, taxes, fees, surcharges, payment schedule and refundability applicable to each booking will be identified in the individual quotation and invoice.

For bookings quoted or charged in a foreign currency, the final amount charged to the customer may vary as a result of exchange rates and foreign transaction fees applied by the card issuer or payment provider. These differences are imposed by the Supplier or card issuer and will not be reimbursed by ISTRAVEL unless otherwise agreed in writing.

If a booking contract does not permit price increases, this will be stated on the invoice. If price increases are permitted, the following principles apply:

• No price increase is permitted after the customer has paid the travel services in full.
• If the cumulative increase in the total price exceeds 7%, excluding any increase resulting from an increase in retail sales tax or federal goods and services tax, the customer has the right under applicable law to cancel the contract and receive a full refund.

This provision does not apply to price differences resulting from an optional rebooking, room or cabin change, itinerary change or purchase of additional services.

7. Payment

The customer’s payment information may be collected through a secure payment system designated by Fora. ISTRAVEL does not request or directly retain a customer’s complete credit card number through ordinary email, KakaoTalk or separate documents.

Unless otherwise disclosed in writing, payment for travel services will be processed by the applicable Supplier or through a payment system authorized by Fora. The merchant name appearing on the customer’s card statement may vary depending on the Supplier or entity that processes the payment.

Before authorizing payment, the customer must confirm:

• The cardholder’s authorization;
• The payment amount and currency;
• The deposit and final-payment deadlines;
• Any non-refundable amounts; and
• The applicable cancellation and amendment conditions.

A declined card, a security restriction imposed by the card issuer or a delay in payment may result in a change in availability or price. ISTRAVEL cannot guarantee the original price, room or cabin until payment has been completed and the Supplier has confirmed the booking.

8. Invoices and Verification of Booking Information

After the sale of travel services, ISTRAVEL will promptly provide the customer with an invoice, receipt or booking confirmation bearing a unique identifier.

Where applicable, the documentation will include:

• The booking customer’s and travellers’ information;
• The booking date and date of the first payment;
• The amount paid, outstanding balance and final-payment deadline;
• Taxes, fees and surcharges and whether they are refundable;
• The total price of the travel services;
• The destination, travel dates and Suppliers;
• A description of the travel services booked;
• The applicable cancellation and amendment conditions;
• Whether insurance was purchased or the customer was advised of its availability;
• Whether price increases are permitted and the customer’s related rights;
• The travel-document information provided for each traveller;
• The travel advisor responsible for the booking; and
• Fora’s business name, contact information and TICO registration number.

Upon receiving the documentation, the customer must promptly verify that all legal names, dates of birth, travel dates, destinations, rooms or cabins, flights, vessels, fares and other booking details are correct. Any error should be reported to ISTRAVEL as soon as possible.

However, a customer’s failure to identify an error immediately does not limit any right that cannot be waived under applicable law.

9. Cancellations, Changes, Transfers and Refunds

All cancellations, amendments, transfers, no-shows and refunds are subject to the applicable Supplier’s conditions and the terms disclosed for the individual booking.

Before confirming a booking, the customer must review:

• Whether the deposit or total amount paid is refundable;
• Cancellation penalties applicable at different times;
• Amendment fees and fare differences;
• Whether name changes or booking transfers are permitted;
• Restrictions attached to promotional, restricted or non-refundable rates; and
• The conditions applicable to a no-show, early departure or early disembarkation.

Cancellation or amendment requests must be submitted in writing through ISTRAVEL’s official email address or official KakaoTalk channel. The effective time of a request may be based on when ISTRAVEL receives it and is able to submit it to the Supplier during the applicable business hours.

A cancellation is not complete merely because ISTRAVEL has received the request. The cancellation is complete only after the Supplier has issued confirmation of the cancellation.

Refund eligibility, the amount of any refund and processing time are determined by the policies of the Supplier and payment provider. ISTRAVEL may assist with following up on a refund but cannot guarantee the processing date of the Supplier or card issuer.

10. Supplier Changes and Material Changes

Hotels, cruise lines, airlines and other Suppliers may change operations, itineraries, ports of call, flights, vessels, rooms or cabins, facilities, restaurants, programs and other travel services.

If ISTRAVEL becomes aware after booking of a material change that may have affected the customer’s original decision to purchase, ISTRAVEL will notify the customer promptly.

Any entitlement to an alternative service, credit, refund or compensation will be determined by applicable law, the Supplier’s conditions and the specific circumstances of the change. ISTRAVEL cannot promise compensation or a refund that has not been approved by the Supplier.

11. Travel Documents, Citizenship and Entry Requirements

Before booking, the customer must provide accurate information regarding each traveller’s citizenship, passport type, passport expiry date, residency status and any other circumstance that may affect travel-document requirements.

Based on the information provided, ISTRAVEL will advise the customer of the passports, visas, electronic travel authorizations, consent letters for minors, vaccination documentation and other travel documents typically required for each traveller.

A traveller using a passport other than a Canadian passport, or a traveller with dual citizenship, permanent resident status, a criminal record, a previous refusal of entry or another special immigration status, must disclose this information before booking and request additional verification.

Obtaining, maintaining and carrying the required travel documents remains the customer’s responsibility. Even when the required documents are held, final decisions regarding boarding and entry are made by the relevant government authorities and Suppliers. Boarding or entry is not guaranteed.

Travel-document and entry requirements may change. Before departure, the customer should review the information provided by ISTRAVEL and confirm the latest requirements published by the relevant government authorities.

12. Travel with Minors

Customers travelling with a minor must obtain and carry all required passports, visas, birth certificates, letters of consent from a parent or legal guardian, custody documents and other required documentation.

Age requirements, room or cabin availability, adult-supervision requirements, children’s club access, infant equipment and other conditions vary by Supplier. The customer must provide each child’s correct age as of the applicable sailing or check-in date.

A Supplier or immigration authority may deny boarding or entry even when supporting documentation has been presented.

13. Health, Medical and Accessibility Requirements

Customers must disclose, preferably before booking, any mobility assistance, medical equipment, dietary restriction, pregnancy, allergy or other accessibility requirement that may affect the trip.

ISTRAVEL may communicate the customer’s requests to the Supplier and confirm available information. However, ISTRAVEL does not independently guarantee that the Supplier’s facilities or services will satisfy a particular requirement.

Unless expressly guaranteed in writing by the Supplier, a special request will be recorded as a request only and will not be considered a confirmed service.

Where appropriate, customers should consult a healthcare professional before travelling and must carry necessary prescription medication, medical documents and suitable insurance.

14. Travel Insurance

Travel involves financial risks arising from cancellation, interruption, delay, emergency medical care, medical evacuation, baggage loss and Supplier-related issues.

Where applicable, ISTRAVEL will advise customers of the availability of trip cancellation insurance and out-of-province health insurance. If ISTRAVEL does not sell insurance directly, the customer may obtain insurance through an insurer, insurance broker, card issuer or another lawful source.

A customer who declines insurance or relies on credit card insurance is responsible for reviewing the applicable coverage, exclusions, pre-existing medical condition provisions, coverage limits and claims requirements.

The purchase or refusal of insurance may be recorded in the individual booking file and on the invoice.

15. Force Majeure

Travel services may be changed or become unavailable because of severe weather, natural disasters, epidemics, government action, border closures, strikes, labour disputes, war, terrorism, civil unrest, port closures, mechanical failure or other events beyond the parties’ reasonable control.

In such circumstances, the customer’s right to an amendment, credit or refund will be determined by applicable law and the Supplier’s conditions.

This provision does not exclude any obligation imposed on ISTRAVEL by applicable law and does not prevent ISTRAVEL from communicating remedies made available by the Supplier or providing reasonable assistance.

16. Role of Suppliers

Travel services are provided directly by independent third-party Suppliers. Each Supplier manages and controls its own personnel, premises, vessels, aircraft, vehicles, operations, safety procedures and delivery of services.

To the extent permitted by law, ISTRAVEL is not the owner or operator of services directly provided by a Supplier and does not automatically assume liability for a Supplier’s acts or omissions.

Nothing in this provision excludes ISTRAVEL’s liability for its own negligence, misrepresentation, breach of contract or failure to comply with an obligation imposed by applicable law.

17. Information and Content

General information provided through the website, social media, email or consultation is based on information reasonably available at the time it is prepared. Hotel facilities, ship programs, fares, policies, hours of operation and benefits may change.

Only the services and benefits identified in the final invoice or the Supplier’s written confirmation are confirmed as part of an individual booking.

Photographs, maps, room or cabin images and descriptions may be provided for illustrative purposes. The room or cabin actually assigned may differ in its view, dimensions, condition or other characteristics.

18. VIP Benefits and Special Requests

Breakfast, hotel credits, resort credits, upgrades, early check-in, late check-out, onboard credits, welcome amenities and other preferred-partner benefits are subject to the applicable booking program, hotel or cruise line policies and actual availability.

Unless expressly identified in writing as “confirmed” or “guaranteed,” upgrades, early check-in, late check-out, connecting rooms, particular floors, views, bedding configurations and other special requests are not guaranteed.

If a hotel or other Supplier changes the type or method of providing a benefit, ISTRAVEL may provide reasonable assistance in confirming and addressing the change. However, ISTRAVEL is not required to provide a benefit or monetary compensation that the Supplier has not approved.

19. Customer Responsibilities

The customer must:

• Provide accurate traveller information;
• Review all booking documents and payment conditions;
• Meet all required payment deadlines;
• Comply with Supplier check-in, embarkation and boarding times;
• Comply with the laws of the applicable countries and the Supplier’s rules;
• Promptly report any change that may affect the booking; and
• Reconfirm the itinerary and operating status before departure.

To the extent permitted by applicable law, the customer may be responsible for expenses and losses arising from inaccurate information, delayed responses, missed payment deadlines or failure to comply with Supplier requirements.

20. Privacy and Personal Information

The customer’s personal information may be collected, used and shared to the extent necessary to provide travel consultation, process reservations and payments, communicate requests to Suppliers, comply with legal obligations and provide customer service.

To process a booking, customer information may be transferred to Fora, travel Suppliers, payment processors and service providers located outside Canada.

Payment information will be processed through an authorized secure system. ISTRAVEL does not collect or directly retain complete credit card numbers through ordinary email or KakaoTalk.

Further information regarding the handling of personal information is provided in ISTRAVEL’s Privacy Policy.

21. Limitation of Liability

To the maximum extent permitted by applicable law, ISTRAVEL is not liable for an independent Supplier’s acts or omissions, schedule changes, facility operations, quality of service, baggage handling or transportation disruption that is outside ISTRAVEL’s reasonable control.

Nothing in these Terms limits or excludes:

• Any consumer right that cannot be waived under applicable law;
• Liability arising from ISTRAVEL’s own negligence or wilful misconduct;
• Liability arising from false or misleading representations; or
• Any obligation imposed under the Travel Industry Act, 2002 or Ontario Regulation 26/05.

The existence and extent of any limitation of liability will depend on the circumstances of the individual matter and the applicable law.

22. Ontario Travel Industry Compensation Fund

Eligible customers may be entitled to protection under the Ontario Travel Industry Compensation Fund.

Any protection is subject to the Travel Industry Act, 2002, Ontario Regulation 26/05 and the eligibility requirements, claim deadlines, monetary limits, exclusions and review procedures in effect at the relevant time.

Booking through a TICO-registered travel agency does not mean that every cancellation, refund, Supplier change, service complaint or travel-related loss will automatically qualify for compensation.

Further information is available through TICO’s official website.

23. Reporting Problems and Customer Support

If a problem arises before or during travel, the customer should notify ISTRAVEL and the applicable Supplier as soon as reasonably possible so that they have an opportunity to address the matter.

If the customer reports a problem directly to a Supplier, the customer should retain all relevant receipts, photographs, written responses and other records.

ISTRAVEL may provide reasonable assistance in communicating with the Supplier but cannot guarantee a refund or compensation that the Supplier has not approved.

This reporting procedure does not improperly restrict any right available to the customer under applicable law or the customer’s right to use an applicable TICO complaint or claim process.

24. Electronic Communications and Acceptance

The customer may authorize a booking and payment through email, electronic signature, online form, secure payment form or another electronic method.

The customer may be considered to have reviewed and accepted these Terms and the conditions provided for the individual booking by:

• Selecting an express acceptance checkbox;
• Providing an electronic signature;
• Providing written booking authorization; or
• Authorizing payment.

Merely visiting the website or submitting a general inquiry does not create a contract for the purchase of specific travel services.

25. Severability and No Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure by ISTRAVEL to exercise a particular right immediately does not constitute a waiver of that right.

26. Governing Law

Except where otherwise required by law, these Terms and bookings made through ISTRAVEL are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Nothing in these Terms limits any non-waivable right available to the customer under the Travel Industry Act, 2002, Ontario Regulation 26/05 or other applicable consumer protection legislation.

27. Language

Where these Terms are provided in Korean and English, the two versions are intended to convey the same meaning.

If there is a material inconsistency between the translations, the English version will prevail to the extent permitted by applicable law. This priority provision does not limit any disclosure actually provided to the customer or any right available under applicable consumer protection legislation.